Do you deliver internationally?
Yes, we do. For information on delivery prices and times please see our Delivery.
What payment methods do you accept?
We accept iDeal, Maestro, Apple Pay, Bancontact, Google Pay, Shop Pay and all major credit cards: Mastercard, Visa, AMEX.
What do I do if I did not receive my order?
Unfortunately, sometimes packages get lost in the mail. Please contact us if you didn't receive your order and we will investigate the package with our carrier. We will refund your order or re-send your order.
Does the shipping cost include customs, duties and/or taxes?
Customs, duties and taxes are not included in the item price or shipping charges. Any added duties or taxes are the customer's responsibility.
What is your jewelry made of?
All of our pieces are made of the high quality materials such as: solid gold, 925 sterling silver, gold plated over 925 sterling silver, diamond, semi-precious gemstones and pearls.
Where is your jewelry made?
All of our pieces are handcrafted in the Netherlands, Germany, Italy and Thailand.
Can I wear your jewelry in water?
Yes, you can. Our jewelry keeps its color for a very long period of time, but we advise to avoid too much contact with: perfumes, skincare, shampoo, seawater and swimming pool water. It's always better to take jewelry off before shower or make sure to dry it off after shower. Please see our Material Guide for how to properly take care of fine jewelry.
Do you have a warranty?
Gold vermeil (Gold plated sterling silver) jewelry has a 6 months warranty. 8 karat, solid 14 karat or solid 18 karat gold jewelry has a one-year warranty. The warranty covers manufacturing defects of material or workmanship, starting from the date of purchase. The warranty excludes coverage for lost items, loss of gemstones, changes in appearance, discoloration, damages caused by accident ( for instance bent or cracked ring, broken chain and scratches etc.), gradual degradation of all or part of the goods due to normal wear and tear, abuse, negligence, improper use or storage of the product, modification or use outside White Basis's material guide.
When will I receive my refund?
Once your returned items are received in undamaged and unworn conditions, refund will be made within 14 days.